Truminds | Blog

Emotional Quotient based Conversational AI

Conversational AI solution to a US based client offering advanced analytics/insights

28.08.2024

Effective sales and strategic talent acquisition are key functions pivotal to any organization's success. However, with the shift from offline to online interactions, there have been new challenges for businesses making it complex to interpret the signals and gestures leading to potential mis-judgement and missed opportunities. To address these challenges, Truminds has developed this Conversational AI solution for its US based Client, which offers advanced analytics/insights to both the sales teams and the recruitment professionals.

Various features of this innovative solution are as follows:

1. Interaction Analysis and Insights

Sentiment and Tonal Analysis: The solution uses advanced AI models to analyze both verbal and non-verbal cues during interactions, leveraging NLP and Tonal Analysis

Customer Sentiment Analysis: Integrated with Microsoft Teams, Zoom & Webex, the bot analyzes the participants emotions & provides real-time feedback on sentiment

Emotional Response Tracking: The AI monitors participants' facial expressions & tone, tracking emotional responses offering insights into confidence, honesty & engagement during interactions

2. Post-Interaction Reporting and Analytics

Timeline of Engagement: The platform generates a detailed timeline of participant engagement throughout the discussion, highlighting key moments and sentiment shifts

Performance Analytics: After each interaction, the AI produces a comprehensive report with key statistics & performance insights which supports self-coaching and strategy refinement

Post-Interaction Reporting: Detailed reports are generated post-interaction, offering a well-rounded perspective that can be cross-referenced with user notes for enhanced decision-making

3. Integration and User Experience

User Interface and Experience: The platform features an intuitive UI, which allows users to benefit from AI insights seamlessly within their workflow, particularly during real-time interactions

Integration with Platforms: Integrated seamlessly with CRM, Applicant Tracking Systems (ATS) and other Technical challenges were addressed using Varkato, a tool which facilitates CRM integration

Adaptability Code Repurposing: The platform's codebase was made flexible and adaptable to support diverse client requirements

Truminds leveraged its AI/ML expertise in delivering this conversational AI solution to its client. With strong experience in implementing multiple use-cases involving AI/ML, Computer Vision and successfully delivering cutting-edge solutions, excites us for the future. We look forward to an AI-powered future where Truminds contribution will make a difference to the Digital world.

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