Monitoring Support Engineer
Pune, Bangalore, Gurgaon
Posted on 10 Feb 2021
Duties and Responsibilities
- Raising tickets on behalf of end customers
- Handle communication with end customers in cases of emergencies
- Handle communication with internal stakeholders for handling emergencies
- Monitor end customer sites based on the inputs received from Operations team members
- Communicating with end customers to establish details of problems/requirements
- Working with other teams in the company to resolve technical problems
- Updating the call tracking system, providing status updates and action plans, providing end customer resolution reports for issues.
- The operations would be 24×7 in a 3-shift model including a night shift. The resources will be required to work in shifts as allocated by the shift leads
Qualification and Skillset
- User level knowledge of Linux
- User level knowledge of SQL
Experience
- 1-3 years